Operational performance intelligence for SAP work management
See the Work Behind the Number
Sigma turns SAP work-order data into balanced performance views and explainable operational insight. It helps utilities understand what is driving results, identify contributing factors and act earlier — all without replacing the SAP foundation they already rely on.
The problem we solve
Most organizations can see when a KPI moves, but not which work orders, crews, conditions or constraints drove the change.
The challenge, in full
Data is not the shortage
The Challenge
Utilities have no shortage of data — what they lack is a reliable way to understand the operational reality behind performance results. Most organizations can see when a KPI moves, but not which work orders, crews, conditions or constraints drove the change. Reporting arrives late, definitions vary across districts, and teams spend more time reconciling spreadsheets than improving the work.
The Sigma Approach
Sigma connects SAP work-order data, balanced KPI structures and role-based operational views so leaders and supervisors can finally see the work behind the number — turning disconnected operational information into explainable insight, without replacing the SAP foundation utilities already rely on.
See the work
behind the number.
Why utility leaders choose Sigma
Four pillars, and what each one answers
Illustrative
Weight 40%
72%
Planned work ratio
Weight 35%
91%
Crew utilization
Weight 25%
6.4%
Rework rate
WO-4471902Pole inspection · District 4CompleteWO-4471915Recloser replacement · District 4CompleteWO-4472004Feeder patrol · District 7EmergentWO-4472051Transformer change-out · District 4In progressThe how
01 — Connect
Connect your SAP work data
Customers continue using SAP S/4HANA, EAM, mobility, GIS, scheduling and other operational systems as usual. Sigma connects through SAP BAIP without replacing existing systems.
The performance model
What Sigma Delivers
Benefits
Connect the number to the work
Navigate from enterprise measures to supporting metrics, relevant SAP work orders and operational context.
Create one performance language
Governed KPI definitions, weighting, hierarchy and role-based views applied consistently across the organization.
Extend the SAP investment
Work-order-centered intelligence without replacing SAP S/4HANA, SAP EAM or existing analytics platforms.
Capabilities
Balanced KPI scorecards
A focused set of weighted primary KPIs supported by secondary and tertiary measures.
Role-based operational views
Approved information for executives, operations leaders, supervisors and performance teams.
SAP integration & analytics content
Approved SAP and BAIP-aligned integration patterns connect work-order and performance data.
Configurable operational data
Incorporates approved scheduling, mobility, GIS or telemetry sources when supported.
Architecture & integration
Extends SAP.
Never replaces the system of record.
Sigma connects to SAP S/4HANA and SAP EAM through SAP BAIP, using the SAP work order as the anchor for all operational insight — a side-by-side extension that follows SAP’s clean-core principles.
SAP remains the system of record — Sigma does not write back to SAP or modify SAP core.
Approved SAP integration patterns only: SAP Cloud Connector and OData APIs — no direct database access, no custom pipelines.
Sigma inherits your corporate SSO through SAP IAS/IPS, with role-based, least-privilege access.
Built on SAP HANA Cloud and SAP Analytics Cloud content — stores only the minimum operational dataset required.
Designed for enterprise utility scale across districts, contractors and lines of business within a single SAP BAIP region.
How Sigma compares
Three ways utilities try to close this gap
SAP reports + spreadsheets
What’s missing: no consistent connection to the SAP work order, limited ability to explain why performance moved, slow investigation cycles.
Sigma: Work-order-anchored, explainable KPI drill-downs built on trusted SAP data.
Local dashboards or district tools
What’s missing: inconsistent definitions, fragmented logic, no enterprise-wide performance model.
Sigma: A balanced KPI hierarchy and shared performance language across districts and crews.
Generic BI or analytics platforms
What’s missing: no utility work-order logic, no balanced KPI structure, no operational context tied to SAP execution.
Sigma: Utility-specific operational intelligence built on SAP BAIP.
What it means for each team
Executive leadership
An explainable view of operational performance and a clear line of sight from enterprise outcomes to the work that produced them.
Operations & EAM leadership
See performance variation, understand contributing factors and act earlier while work is still underway.
SAP & IT leadership
An SAP-centric extension pattern that complements S/4HANA and EAM through SAP BAIP — no custom reporting debt, no disruption to the core.
Frequently asked questions
What is Sigma?
An SAP-centric operational performance intelligence product that connects KPIs to the SAP work orders, crews and contributing factors behind them — giving utilities a clearer, more explainable view of performance.
Who is it designed for?
Utility executive leaders, operations and EAM leadership, supervisors, analysts, transformation teams and SAP/IT organizations that need clearer, earlier operational insight.
How does it work with SAP?
Sigma extends SAP S/4HANA and SAP EAM through SAP BAIP, using governed integration patterns and the SAP work order as the structural anchor — without replacing the system of record.
Is it configurable?
Yes. Sigma’s KPI hierarchy, role-based views, contributing-factor indicators and operational context can be configured to match each utility’s performance model and organizational structure.
How is it different from a BI dashboard or custom build?
BI tools visualize data, but don’t provide a utility-specific performance model or connect KPIs to the SAP work order. Sigma delivers explainable operational insight built on SAP logic, balanced KPIs and role-based views.
How do we get started?
Most customers begin with an executive or operational performance briefing, followed by a focused use case that demonstrates value quickly. From there, Sigma expands as adoption and outcomes grow.
The utility intelligence suite
Three intelligence layers, working as one system
Performance intelligence You are here
A governed, work-order-centered KPI model that connects every number back to the SAP evidence behind it.
Planning & scheduling
Keeps SAP and Primavera plans synchronized, with schedules built against real crew capacity.
Asset & GIS alignment
SAP Technical Objects and ArcGIS Utility Network Features stay aligned, so field and office work from one map.
All three extend SAP through standard APIs — clean-core, upgrade-safe, and no custom ABAP to maintain.
Next step
Make Every KPI Explainable
Utilities don’t need another dashboard — they need a clearer, more explainable view of performance built directly on the SAP work order. Sigma gives leaders and supervisors the ability to move from results to drivers in seconds, reduce reporting lag, and act earlier with confidence.
SAP, SAP BAIP, SAP S/4HANA and SAP Analytics Cloud are registered trademarks of SAP SE. Sigma is AlphaOak’s operational performance intelligence product and is not an SAP product.