x
Contact us

Privacy Policy

Last Updated: January 25th, 2025

1. Introduction

Welcome to AlphaOak Inc. (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.alphaoak.com (“Site”) and use our services.

2. Information We Collect

We may collect and process the following types of information:

a. Personal Information

  • Contact Details: Name, email address, phone number, mailing address.
  • Professional Information: Job title, company name, industry.
  • Credentials: Username, password, and other login information.

b. Non-Personal Information

  • Usage Data: Information about how you use our Site and services.
  • Technical Data: IP address, browser type, operating system, and device information.
  • Cookies and Tracking Technologies: To enhance your browsing experience and analyze site usage.

3. How We Use Your Information

We use the information we collect to:

  • Provide and Improve Services: Deliver our SAP EAM, BTP, and operational performance solutions tailored to the utility sector.
  • Communication: Send updates, newsletters, marketing materials, and transactional messages, including text verifications.
  • Support and Assistance: Respond to your inquiries, provide customer support, and resolve issues.
  • Compliance and Legal Obligations: Adhere to legal requirements and protect our rights.

4. Text Verifications and Communications

a. Purpose

We may send you text messages for verification purposes to ensure the security of your account and to facilitate communication regarding your use of our services.

b. Consent

By providing your mobile number and opting in to receive text messages, you consent to AlphaOak Inc. contacting you via SMS. Message and data rates may apply.

c. Compliance

Our text communications comply with the Telephone Consumer Protection Act (TCPA) and other applicable US regulations. You have the right to opt-out of receiving these messages at any time.

d. Opt-Out

To stop receiving text messages from us, you can reply with “STOP” to any of our messages or contact us at info@alphaoak.com.

5. How We Share Your Information

We may share your information with:

  • Service Providers: Third-party vendors who assist us in operating our Site and providing our services.
  • Business Partners: Collaborators and integrators in the SAP ecosystem to enhance service delivery.
  • Legal Requirements: Authorities or other entities when required by law or to protect our rights.

We do not sell, trade, or rent your personal information to third parties for their marketing purposes without your explicit consent.

6. Data Security

We implement robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure server protocols. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to your personal data.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal information.
  • Restriction: Request restriction of processing your data.
  • Portability: Request transfer of your data to another service provider.
  • Objection: Object to processing your data for certain purposes.

To exercise these rights, please contact us at info@alphaoak.com.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently received personal information from a minor, we will delete such information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. We ensure that such transfers comply with applicable data protection laws and that your information remains protected.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our Site and updating the “Last Updated” date above.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

AlphaOak Inc.

Email: info@alphaoak.com

Address: 3805 39th Ave S., Seattle, WA 98118