Insight · AO Live

Twenty conversations, no slides.

AO Live is a running argument about how utility transformation actually works — across systems, teams and contracts. Sessions and discussions, not a webinar funnel.

What it is

A running argument, in public, with our own positions on the table.

Every episode takes a position we are prepared to be wrong about. That is the whole format.

The archive

Seven threads, twenty episodes

Grouped by the argument rather than by date, because that is how they were actually built.

The deadline, and what it is really about

Why 2027 is an operating-model question rather than a migration one.

3 episodes
01The SAP 2027 Deadline: More Than a Migration
12Enterprise Systems at an Inflection Point
17The Future Enterprise Is Not Fragmented

Work order centricity

The argument the firm is built on: the order is the system of record, and everything downstream inherits whatever it is given.

3 episodes
02Why Work Order Centricity Is Where SAP Success Actually Begins
03Making SAP the Backbone: How Work Order Centricity Brings It All Together
11Where Utility Transformations Actually Begin

The contractor gap

Where good plans stop matching what happens in the field, and what it costs before anyone notices.

2 episodes
04The Contractor Gap: Why Great Plans Still Fall Apart in the Field
05The Hidden Risk Inside Your Contractor Agreements

White space

The seams between systems, teams and contracts — the part nobody owns, and the part that decides the program.

4 episodes
07Closing the White Space in Utility Transformation
08White Space: Where Design Breaks Down
09Translating Between Worlds — SAP, Esri, and the Future of Connected Utilities
16SAP and GIS in Utility Operations: Why Alignment Still Matters More Than Integration

Clean core, and what it is not

Moving custom code off the core does not make it governed.

2 episodes
14Clean Core: Strategy, Signal, or Something Else Entirely?
15Are We Rebuilding ECC in BTP?

AI, in the order that actually works

Strategy before speed, and a defensible record before either.

1 episode
10AI in Utilities: Strategy Before Speed

The people, and the long view

Guests, leadership, and what the first six months taught us.

5 episodes
06Six Months In — What We’ve Learned, and Where We’re Headed
13Leadership, Legacy and What Endures
18AO Live, Reborn
19Guest: Edward Lee
20Guest: Tony Buffington

Keep up with it

One newsletter, no cadence promises

New episodes, the occasional written piece, and nothing else. We would rather send you four things a year you read than twenty you do not.

If you want to be on one, write to us. We are always looking for guests.

Next step

Bring us the part that isn’t working

A short conversation about where your SAP, GIS and schedule data stop agreeing — and what it would take to fix it properly.